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Manager, FSP Operations

Company: Parexel FSP - USA
Location: Durham
Posted on: September 19, 2022

Job Description:

The Manager, FSP Operations is responsible for the following: Assist ExecuPharm (EP) Management in FSP Operations activities in support of contracted services Primary Duties: May serve as a central point of contact (POC) between EP Senior Management and key Client personnel for contracted FSP Operations activities May be responsible for Program Management activities related to one or more programs: Oversee implementation, management and closeout of Client programs as required Develop interview tools, conduct interviews with potential candidates based on Client requirements and select staff for hire (with/without Client input) Evaluate and deploy resources based on Client need, experience and availability (workload capacity management, contingency planning) and manage/analyze resource utilization to ensure cost effectiveness Lead/contribute to Client specific Operations meetings with Operations internal staff Manage program issues including problem identification, resolution, and escalation as appropriate to EP and Client Manage Client contractual obligations and accounting requirements Proactively manage program-level expectations Key Performance Indicators (KPIs) and metrics Oversee program transitions (training in program expectations) Comply with quality standards and timelines within assigned areas in compliance with local regulations (i.e. FDA, EMA, etc.), GCPs and SOPs Line Management Oversee/manage FSP Operations staff (direct reports): Evaluate and deploy resources based on Client need, experience and availability Manage personnel and administrative issues Provide staff with appropriate orientation, integration, guidance and training on Client and EP systems and processes Provide ongoing oversight of individual FSP Operations staff (collaborating with Client as required) Facilitate, communicate, and address operational issues including problem identification and resolution, mentoring of assigned staff, and escalation as appropriate to EP and Client Conduct one on one meetings Review and approve time and expenses in EP Time Management System (TMS) Conduct annual and ad hoc performance evaluation for all direct reports, as applicable Skills and Education: Minimum BS or BA (biological sciences or nursing preferred) or nursing qualification such as RN or other experience confirmed to be equivalent during the hiring process 5+ years of clinical operations experience Prior line management experience is preferred Comprehensive knowledge of local regulations (i.e. FDA, EMA, etc.) and GCP/ICH guidelines Proficient interpersonal and communication skills, both written and verbal Self- motivated, detail-oriented, and flexible Planning, observation, prioritization, analytical and problem-solving skills Independent judgment and decision-making skills including innovation, originality and creativity Previous experience working in a remote office environment and managing remote workers is preferred

Keywords: Parexel FSP - USA, Chico , Manager, FSP Operations, Executive , Durham, California

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