Director of Team Services

Company: Custom Ink , LLC
Location: Vinton
Posted on: November 19, 2022

Job Description:

How you'll make a difference: As Custom Ink's Director of Team Services (Human Resources), you'll play a critical role in standing for our company character and values, championing team member engagement and high performance, and elevating our organization's standing as a nationally recognized great place to work. In this role, you'll be empowered to navigate updating the design and implementation of our people practices, guidelines, and policies that balance a deep care for our people, business, and customers. Our Core Values will serve as guideposts to you as you work to ensure our approach to employee relations is best in class and a model for others to follow. As Custom Ink continues to grow and evolve, you'll need to be a collaborative and influential leader across the enterprise to ensure our growth is supported by sound and compliant people practices, and that our leaders and team members are enabled to achieve high performance, and have a great experience building their career at Custom Ink. You'll be empowered by team and business performance data, internal and external engagement survey results, and the impactful relationships you'll build across the business to stand for the health of our incredible team. In this role, you'll work closely with and report to our VP of People Operations, join our People Operations Leadership Team, and also become a member of our Director-level, enterprise-wide leadership team which will provide you with exceptional exposure to all areas of our business and deep insight into our strategy, ways of working, and long term aspirations. What you'll do: As a partner to leadership across Custom Ink, you'll be responsible for the overall design, compliance, and implementation of practices related to employee relations, engagement, and performance enablement. Key areas of work for this role include:

• Nurturing and developing your direct reports to their highest potential, engagement, and performance
• Partnering within Team Development (HR) Centers of Excellence to take our people practices to the next level of clarity, efficacy, compliance, and care for people along the entire team member lifecycle (onboarding to offboarding)
• Leading our Team Member Survey processes including the delivery of the survey company-wide, ensuring a consistent approach to gleaning actionable insights, and empowering the business to proactively address opportunities head on
• Owning matters of employment compliance and serve as subject matter expert on a variety of related issues in partnership with internal and external counsel to mitigate risk and ensure our guidelines and policies remain current and progressive
• Championing sustained high performance enterprise-wide by ensuring our performance enablement processes (i.e. performance plans) are well understood and easy to implement
• Acting as an influential and visible leader across the enterprises known as the champion for team member experience, performance enablement, and compliance How you'll be measured: At Custom Ink, we love data and metrics! More than that, we love measuring the impact of our work on the experience and satisfaction of our valuable team. As a champion for our team and business, measures for this job will include (all measured at the enterprise level):
  • Satisfaction, engagement, and performance of your Team Services function and the talented individuals on your team
  • Optimized retention rates
  • Leadership set up for success (as measured via survey)
  • Best in class team engagement rates (as measured via survey)
  • Performance results
  • Overall effectiveness of programs, initiatives, and projects
  • Workplace excellence (including "top workplace" recognition) What we're looking for: This role represents an exciting opportunity to provide critical leadership to a key area of our business and the chance to do so at a values-first and performance-oriented organization with major growth plans. With that, we've set our sights high with regard to the experience needed to be successful.
    • Diverse and progressive senior HR management experience in a fast-paced, people first environment (experience in organizations with a diverse range of jobs is preferred)
    • Deep expertise with regard to compliance, employee relations, performance management, and investigative processes
    • Significant people leadership experience (both directly for your team and through influence with senior level stakeholders and partners)
    • High Emotional Intelligence (EQ) & natural inclination to seek to understand and help others
    • Demonstrated ability & credibility to coach leaders and team members through complex employer/employee relationship matters including leveraging sound judgment and knowing when to confirm a decision to ensure compliance (this includes good judgment around when to escalate matters to senior leadership and internal/external counsel)
    • Proven ability to navigate hands on team member interactions with care, grace, and cool under pressure
    • Experience delivering and facilitating training, presentations, and/or workshops
    • A successful track record of managing employee programs, projects, and initiatives
    • Exceptional written and verbal communication skills
    • Strong analytical, critical thinking, and problem-solving skills with an ability to analyze data, understand trends, and develop recommendations for action based data-driven insights
    • A proven growth mindset and drive to exceed expectations and constantly learn and develop yourself and others
    • SPHR, PHR, or similar certification is required (in progress toward certification also acceptable) In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving and embracing Innovation. The Perks!
      • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 15 paid days off in your first year. Bumps up to 25 in your second!
      • Low premiums and copays for medical and dental with no in-network deductible
      • Free vision insurance
      • Equity, 401(k) match, life insurance, and company paid Short and Long Term Disability
      • Fun Custom Ink apparel and accessories
      • T-shirts and jeans are welcome!
      • Fortune Top 100 Place to Work
      • A focus on "team" with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business
      • Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers. Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice. CustomInk, LLC ( Custom Ink ) is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here .Read about our commitment to the safety of our team members during COVID-19 here .

Keywords: Custom Ink , LLC, Chico , Director of Team Services, Executive , Vinton, California