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Service Manager (Car Dealership / Service Center) - DIRECT HIRE OPPORTUNITY

Company: Labor Finders
Location: Chico
Posted on: November 21, 2022

Job Description:

Labor Finders in Chico is currently recruiting for an area company that has a DIRECT HIRE OPPORTUNITY available, with BENEFITS.
Pay: $72,000 Base Pay Annually, Plus Commission Location: Chico, CA.
Earnings Potential: Typical annual earnings potential is in the $100k-$125 or higher range.
JOB SUMMARY:The Service Manager is responsible for running an efficient and profitable Service Department through productive staffing, customer satisfaction and retention, cost controls and effective marketing. Hires, trains, motivates, and monitors the performance of all service department employees. Prepares annual operating budgets as well as sales, gross and net profit objective for the service department. Maintains a good relationship with the manufacturer.Qualifications:

  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production, and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state, and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.Job-Specific Expectations:
    • Analyze progress to maximize efficiency and maintain high quality of repairs.
    • Work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
    • Be available to aid technicians as appropriate if they have having trouble completing service work.
    • Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
    • Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
    • Start and finalize repair orders for warranty, customer paid, and internal repair.
    • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
    • Be polite and friendly and greet customers promptly.
    • Conduct telephone transactions courteously, and quickly.
    • Provide excellent customer service for all customers whether external and internal.
    • Do not make commitments to customers that cannot be met, or are not likely to be met.
    • Communicate with customers to keep expectation levels appropriate.Requirements:
      • Previous experience in a similar role.
      • High School Diploma or Equivalent
      • Current, Valid Driver's License.
      • Additional screening / requirements may apply.Please respond with a resume OR call Labor Finders in Chico for immediate consideration: 530-433-4060
        Labor Finders is an Equal Opportunity Employer. Pre Employment Screening and/or additional requirements may apply. Each of Labor Finders available positions have unique physical and mental requirements. Labor Finders will provide additional information consistent with our obligations under Americans with Disabilities Act Amendments Act

Keywords: Labor Finders, Chico , Service Manager (Car Dealership / Service Center) - DIRECT HIRE OPPORTUNITY, Executive , Chico, California

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