Dealer Relationship Manager - Oxnard, CA
Company: Santander Holdings USA Inc
Location: Sacramento
Posted on: April 25, 2024
Job Description:
Dealer Relationship Manager - Oxnard, CASacramento, United
States of AmericaThis is an outside sales position that requires
the representative to be physically living in the vicinity of
Oxnard, CA for business needs. Before applying, please keep in mind
that this position does not offer any relocation assistance.The
Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is
responsible for developing and maintaining relationships with
dealers in their assigned territory, advising on the Company's
underwriting guidelines, programs, and products in their specific
market and policies and procedures. They focus most of their time
deepening relationships with their dealers by day-to-day management
of dealer accounts, assisting in the loan process, and providing
best in class customer service and generally acting as a liaison
between their dealerships and the corporate office.
- Serves as the lead point of contact for all customer
relationship matters.
- Ensures the timely and successful delivery of our solutions
according to customer needs and objectives.
- Develops new business with existing clients and/or identify
areas of improvement to meet goals.
- Assists with the training and development of associates,
projects, peer to peer ride a longs, organizes & manages sales
calls & events.
- Analyzes and reviews all territory reports to identify business
opportunities by dealer and to prepare dealer visit
objectives.
- Provides best in class customer service through daily
interaction with all internal and external associates and
dealers.
- Answers client queries and identify new business opportunities
among existing customers.
- Liaises with cross-functional internal teams to improve the
entire customer experience.
- Establishes and cultivates relationships with all dealership
personnel to support growth targets.
- Provides training on all programs and initiatives.
- Establishes targets within their territory and coordinating
meetings with Dealer Principals and Dealer Lending partners.
- Facilitates term sheet presentations and collecting financial
information and required closing documents.
- Assists their Dealer Lending partners with portfolio and
relationship management support.
- Educates the dealerships about new policies and
guidelines.
- Conducts sales and finance presentations to demonstrate use of
company products.
- Provide enhanced level of service for all captive
relationships, dealer groups and new initiatives to meet defined
expectations.
- Maintain up to date vendor management for all dealerships
within assigned territory.
- Actively promote and support all SC digital offerings.
- Manage aged contract inventory to provide operational support
and heightened service to dealer partners.
- Proactively engage dealers on continuous basis regarding SC's
dealer management framework to mitigate risk, protect the company
and ensure profitability.
- Conducts fraud and portfolio training to support SC efforts in
maintaining a positive performing dealer base.
- Actively monitor and support internal departments regarding
aged liens and outstanding money owed for all dealers within
assigned territory.
- Negotiate impound fees to dealer partners to assist SC in
recouping revenue.
- Provides follow up on approvals given to provide strategy input
and competitive intel to internal decision makers.
- Communicate legal demands to Dealer Principals as
needed.Qualifications
- Work Experience: 3+ years in Auto Finance Sales, Client
Relations, Account Management, and/or Relationship Management.
- Education: Bachelor's degree or equivalent work experience in
Business, Finance, Marketing, or equivalent field preferred.
Equivalent combination of education and experience may be
substituted in lieu of degree.
- Live within a 40 mile vicinity of Simi Valley due to business
needs.
- Flexibility to manage a territory and local travel up to 80% of
the time with the occasional overnight, as required.
- Demonstrable ability to communicate, present and influence key
stakeholders as appropriate.
- Direct experience demonstrating best in class customer service
and relationship building skills via outbound sales calls and in
person dealership visits.
- Excellent written and verbal communication and negotiation
skills.
- Strong presentation and public speaking skills.
- Strong problem-solving skills.
- Ability to manage time effectively and prioritize multiple
tasks.
- Ability to maintain confidentiality.
- Ability to resolve disputes to a level that satisfies all
parties.At Santander, we value and respect differences in our
workforce and strive to increase the diversity of our teams. We
actively encourage everyone to apply.Santander is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, genetics, disability, age, veteran status or any other
characteristic protected by law.This job description does not list
all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.The base annual salary range for this position
is $63,000 to $87,500. The exact compensation may vary based on
skills, experience, training, licensure and certifications and
location. Bachelor of Science (BS) English
Primary Location: -Sacramento, CA, REMOTE - California
Other Locations: -California-Sacramento
Organization: -Santander Consumer USA Inc.
Keywords: Santander Holdings USA Inc, Chico , Dealer Relationship Manager - Oxnard, CA, Executive , Sacramento, California
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