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CSR - Customer Service Representative

Company: Vann Brothers/Vann Family Orchards
Location: Williams
Posted on: June 25, 2022

Job Description:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: include the following. Other duties may be assigned.Communicate with buyers and freight forwardersReceive shipping instructions (SI) and arrange bookings for buyersReview buyers contract and SI for any discrepancies/concerns. Ability to resolve the problem at hand.Complete and review documents required for each buyers shipment.Release documents to buyer per contracted termsKnowledge of Office programs (Word, Excel, and Outlook etc) and working with other in-house programs as needed. Additional Responsibilities: include the following. Other duties may be assigned.Ensuring any special markings, labs, and requests are brought to the teams attentionWorking with other departments (production, quality) to obtain necessary documentationAssisting all managers with other tasks if time available and approved by Supervisor Additional Requirements: Must have a willingness to learn new processes as needed. Language Skills: Ability to understand verbal instructions and written documents such as safety rules, labels, MSDS, operating and maintenance instructions and procedure manuals. Must be able to understand, read and write English in order to document results on forms and logs. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form. Other Qualifications: Must be able to work rotating shifts, weekends and overtime if need be. Education and/or Experience: Associate s Degree and 1 year related experience and/or training; or equivalent combination of education and experience. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee will be exposed to noise environment and ear protection is available. The employee is expected to practice safe lifting procedures as instructed. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; fumes or airborne particles and vibration. The employee is frequently exposed to high, precarious places; toxic or caustic chemicals and explosives. The noise level in the work environment is usually loud. Work is performed in a high dust environment. Workers must often work in tight, confined claustrophobic spaces.

Keywords: Vann Brothers/Vann Family Orchards, Chico , CSR - Customer Service Representative, Hospitality & Tourism , Williams, California

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