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Lead Customer Service Specialist - Student Housing

Company: Trinity Property Consultants
Location: Chico
Posted on: March 1, 2019

Job Description:

Be a part of one of the fastest growing student housing management companies in the industry Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nations top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values. Job Description: Lead the Customer Service team in maintaining daily operations of front information desk and convenience store including daily sales reporting, item stocking and merchandising/ordering Facilitate purchases of food drink and sundry items by customers of convenience store Receive letter mail and package deliveries and enter into tracking system Greet guests upon arrival to the property and direct them to the proper location or person. Clerical and phone support and message relay Checkout and key log tracking of property keys to team members and vendors Provide superior customer service Assist Leasing Team as needed to show, lease, and move in prospective community members Process maintenance work orders as requested by residents Adhere to the Trinity operating procedures and policies Demonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department or manager. Additional tasks or duties assigned by Leasing and Operations Manager and Community Manager Special Requirements: Physical demands: The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed. Attendance/Travel: This position is a full time position and may require the availability to work some nights or weekends for special events, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events. Essential Functions: Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to: Ability to handle a high volume workload efficiently and calmly Exhibit effective delegation and communication skills Administrative and organizational skills Customer service orientation with a can-do attitude and a solutions focused goal in conflict resolution Time management skills and ability to prioritize wisely Qualifications: Computer Skills: Basic to intermediate computer and Internet knowledge Basic to intermediate knowledge of MS Word, Excel, and Outlook Knowledge of POS (point of Sale) systems a plus Learning and Development: Maintain a commitment to ongoing professional development and career growth through our companys continuing education programs. Education: High school education or equivalent is required Accurately perform intermediate mathematical functions and use all on-site resident management software functions Professional Experience: Previous customer service or sales experience preferred Knowledge of any kind of POS (point of Sale) systems a plus

Keywords: Trinity Property Consultants, Chico , Lead Customer Service Specialist - Student Housing, Hospitality & Tourism , Chico, California

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