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Customer Service Agent

Location: Chico
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationHegan Office - Chico, CAPosition TypeFull TimeJob OverviewA customer service agent is responsible for assisting customers with questions and resolving problems while upholding the company's brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer's needs using their knowledge of products, policies and resolution skills. An agent not only addresses their needs, but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. Position is remote (work from home). Should be within driving distance to Chico, CA.ResponsibilitiesESSENTIAL FUNCTIONSAnswer customer questions and assist them with order placement and site navigation through phone, chat, and emailAssist customers with making purchasing decisionsResolve any and all customer issues in a timely, upbeat, and friendly mannerManually place new ordersField customer questions, concerns & problemsMaintain a thorough working knowledge of the company's products and relay this information to customersDevelop rapport with customersQualifications:RequirementsMinimum education and experience requiredHigh School Diploma or equivalentOne to two year of customer service experience preferredAbility to telecommuteQuiet and distraction-free work spaceHighly consistent internet connection in order to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure.Skills RequiredStrong interpersonal skillsProfessional phone etiquetteProficient use of computer and software applications (Microsoft Office, Google Docs, Email)Exceptional grammar and punctuationCreative problem solvingKnowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently

Keywords: LULUS FASHION LOUNGE LLC, Chico , Customer Service Agent, Other , Chico, California

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