Technical Customer Service - RCBS

Company: Vista Outdoor
Location: Oroville
Posted on: May 3, 2021

Job Description:

Join our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.Responsibilities and QualificationsJoin our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.Vista Outdoor is a leading global designer, manufacturer and marketer in the growing outdoor sports and recreation markets. The company operates in two segments, Outdoor Products and Shooting Sports, and has more than 30 well-recognized brands that provide consumers with a range of performance-driven, high-quality and innovative products in the ammunition, firearms and outdoor accessories categories. Vista Outdoor enjoys expanded distribution for some of the most widely known and respected brands in the industry: Federal Premium, Bushnell, Savage Arms, BLACKHAWK!, Primos, Final Approach, Uncle Mikes, Hoppes, RCBS, Alliant Powder, CCI, Speer, Champion Targets, Gold Tip Arrows, Weaver Optics, Outers.Vista Outdoor is headquartered in Utah and employs approximately 5,800 skilled workers. The company has manufacturing operations and facilities in 10 U.S. states, Puerto Rico, Mexico and Canada along with international sales and sourcing operations in Mexico, Canada, Europe, Australia, New Zealand and Asia.The Position: Tech Customer Service RepShifts: Monday Thursday 6a 430pOur RCBS Oroville, California facility is seeking a Tech Customer Service Rep to add to our team. The Tech Customer Service Rep is responsible for Resolves technical questions and issues by telephone and/or written correspondence in support of internal and/or outside customer technical systems or products. Respond to customer order requests and questions regarding technical problems of all RCBS products. Diagnoses, identifies, isolates and resolves problems utilizing historical database records.May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to problems and patterns of problems. Maintain order entry system.Responsibilities: Including but not limited toJob Requirements: Uses a variety of procedures and analyzes data of a moderate complexity to determine probable cause and appropriate action. Requires tact and discretion when taking orders and in discussing problems with customers. Solves problems of moderate scope and complexity. Completes assignments independently within the parameters established by general company practices/procedures. Unusual cases are referred to department manager. Contacts others within RCBS and sister companies involve obtaining or providing information on matters of RCBS products. Improve quality by continuously improving service to our customers. Maintain integrity of the RCBS product line. Maintain knowledge of personal computers and related software programs to support departmental function. Maintains records and files pertinent to technical service information. Handle general or project-oriented tasks. Participate in problem solving and decision-making through corrective action and preventative action team in the department.All other duties assigned by supervisorQualifications: Excellent PC skills, including the ability to format reports, forms, spreadsheets, and correspondence. Proficient in Microsoft software: Word, Outlook, Excel. Proficient communication skills: both verbal and written Strong interpersonal skills; exude a professional and positive attitude. Time management and multi-tasking skills Demonstrated organizational skills, and a high degree of integrity. High School Education, and one or more years of related experience.Additional desirable qualifications: Familiarity with MAX reporting and data entry. Experience in dealing with the public in a service role.We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Equal Opportunity Employer M/F/V/DWe offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.Equal Opportunity Employer Minorities/Females/Protected Veteran/DisabledVista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.

Keywords: Vista Outdoor, Chico , Technical Customer Service - RCBS, Other , Oroville, California