Member Experience Associate
Company: AAA Northern California, Nevada & Utah
Location: Chico
Posted on: May 3, 2021
Job Description:
We call our club's vision, mission, values, and supporting
pillars "Our House" because they are the foundation for all that we
do. We're working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members. At AAA, our Team Members strive to
deliver amazing service and help our Members outsmart life's
roadblocks. We believe everything you do outside of work adds to
who you are at work. We're working to transform AAA for the next
century with a mission to create Members for life by unleashing the
innovative spirit of our Team Members. *Why Work For Us?* * Great
Pay - Paid training and competitive hourly base + incentives. *
Benefits - Medical, Dental, Vision, wellness program and more! *
401k Matching - $1 for $1 company match up to 6% of pay. * Paid
Time Off - Team Members accrue paid time off monthly with an
additional 24 hours per year earmarked for volunteer activities. *
Collaborative Environment - AAA will value your contribution to
providing exceptional service to our members. *Summary:* The Member
Experience Associate acts in a service and sales capacity,
responsible for providing caring, outstanding Member service with
heart while actively promoting cross sales referrals, sales and
branch promotions. *Essential Functions* * Performs routine sales,
service and operational functions for AAA Members including; DMV,
cashiering, auto travel, notary and insurance sales support, with
expectations for maintaining required standards, policies and
procedures. * Understands and actively promotes products and
services to achieve individual goals in support of meeting
organization goals and objectives. * Overcomes obstacles that
create barriers to Team Member or branch efforts and identifies
process improvement opportunities and proposes solutions. * Acts as
an agent for change while promoting AAA's guiding principles and
core values. *Knowledge/Skills/Abilities* * Demonstrates sales and
service skills. Able to effectively interact, face-to-face, with
new, prospective and existing Members. * Accuracy and comfort
handling money, making change, balancing cash drawer. * Good
computer skills, proficient in both reading and basic arithmetic. *
Good written and verbal communication skills in person and over the
phone. * Ability to multitask in response to requests, requirements
and Member/Team Member expectations. Ability to accept feedback and
correct course as necessary. *Education & Experience / Licenses &
Certification* * High school diploma or GED required. * Two years
sales or customer service experience. * Experience working with
sales and service standards and goals. * Current & valid Driver's
License with clean history may be required. * Bonding and
fingerprinting may be required. * P&C Licensing may be
required. *Work Environment/Physical Requirements* * Works in a
variety of office environments where standing, walking or sitting
at a desk, table or computer workstation may be required for
extended periods of time. * May travel by car, plane or other form
of transportation to attend business meetings or conferences. * May
be required to work in one or more locations in a defined service
area. Approximately 50-80 percent of the time spent on the job
involves the use of a personal computer. #MEA
Keywords: AAA Northern California, Nevada & Utah, Chico , Member Experience Associate, Other , Chico, California
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