Administrative Assistant

Company: Videomaker
Location: Chico
Posted on: May 3, 2021

Job Description:

Videomaker Inc. is looking for a part-time Office & Fulfillment Assistant who will provide our customers with superior customer service via phone, email and online chat. This position must have the ability to make sound independent decisions for customer requests and ensure that all Videomaker magazine print and digital subscriptions are processed in a timely manner including delivery, renewals, and billing, with the use of the company's fulfillment software. The Office & Fulfillment Assistant is the first person a visitor will see upon entering the building and a welcoming demeanor is expected. Additionally, this position provides technical support for the Marketing Department as needed.

Major Duties and Areas of Responsibility:

• Fulfillment of print and digital subscriptions
• Coordinate subscriber bills and renewals
• Data entry for all subscription database information
• Generate reports for magazine print order
• Provide superior customer service via phone and email
• Work with printing and postage vendors as needed
• Work with Marketing to fulfill promotions
• Oversee merchandise order and processing
• Oversee and approve subscription refunds to Accounting
• Manage back issue inventory, DVD, and book inventory
• Manage Videomaker magazine archive and industry magazine inventory

Other Duties:

• Prepare bank deposits including occasional trip to the bank and post office
• Basic Office Duties: filing, organization, ordering supplies
• Maintain general office appearance including break room, plant care, cleanliness

Experience / Knowledge Requirements:

• Ability to handle confidential matters and important records
• Excellent customer service skills
• Knowledge and skill in interpersonal communication, including oral, written and listening techniques with emphasis on the ability to develop written material.
• Experience with regular use of a personal computer (Email, Excel and Word), printer, copier and telephone system.
• Ability to learn new software programs.
• Proficient typing skills

Keywords: Videomaker, Chico , Administrative Assistant, Other , Chico, California