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Customer Service Representative - Post Acute Care

Company: Enloe Medical Center
Location: Chico
Posted on: May 3, 2021

Job Description:

POSITION SUMMARY: The Customer Service Representative is responsible for providing information, processing referrals, and coordinating delivery of equipment and scheduling of services. They servesas a liaison between the patient, physician, insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Medical Center. EDUCATION / TRAINING / EXPERIENCE:Minimum:- One year experience utilizing clerical, computer, and receptionist skills- Six months experience in a medical setting performing such tasks as patient registration, insurance verification or medical billingDesired:- Medical terminology- Previous home medical equipment billing experience or related experience- Previous home health and hospice billing experience or related experience- ICD-9 CodingLICENSES / CERTIFICATIONS:Minimum: Typing Certification of 35wpm (Certificate required within the last three years.)SKILLS / KNOWLEDGE / ABILITIES:Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public. Must be able to follow instructions, work quickly and accurately in a fast paced environment. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions. Organizational and multi-tasking skills are essential. Must show sensitivity for the patient and family, and maintain strict confidentiality.

Keywords: Enloe Medical Center, Chico , Customer Service Representative - Post Acute Care, Other , Chico, California

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