Sales & Service Technician
Company: Frontier Communication
Posted on: September 13, 2021
TITLE: SALES AND SERVICE TECH
LOCATION: 201 First Avenue, Chester, CA
UNION: IBEW 1245/303
Reposted 8-23-21 to 9/1/21
The primary job responsibilities of the Sales & Services Technician
are to engage and develop customer relationships, and provide
solutions to our customers through our products and services. All
of our employees are ambassadors of Frontier Communications within
The Sales & Services Technician may be assigned one or more duties
which primarily consist of Residential/Commercial Installation &
Repair. These duties include, but are not limited to, the
Install and maintain inside wire for residential/business broadband
Install Central Office and B-box junctions as required for
broadband continuity, digital subscriber carriers and associated
broadband equipment, such as DSLAMS (Digital subscriber line access
multiplexer), Residential Gateways and HSI (High-Speed Interface)
business class routers.
Install an array of wireless home networking equipment. Other
equipment will include FTTH (Fiber to the House).
Requires the ability to use and understand automated Dispatch
equipment (i.e. hand held terminals), read and understand broadband
service orders and trouble tickets, and the use of appropriate
broadband test equipment.
Must be able to adapt to changes in the business to include;
advances in technology, new skills and procedures, as well as
participation in the company lead generation program through the
promotion and sale of additional Frontier products and services
during each customer contact.
Communicate effectively and accurately on customer issues to
eliminate repeat trouble calls.
Mentor co-workers to expand knowledge, be self-motivated and
display the ability to follow through on assignments in a timely
Effectively use preventive maintenance program by rebuilding
Read and interpret Outside Plant drawings.
Navigate web, set up Business/Residential computer(s) and
demonstrate applications to customer.
Effectively use Frontier’s internal programs and dispatch program
to complete assignments.
Support, install and repair company products and
Responsible for promoting and selling the company’s products and
services and participate in the company’s sales referral programs
during their working hours.
Understand and demonstrate basic telephone/broadband technology.
Utilize test equipment to install products and isolate trouble
individual in this position must possess the following
To perform this job successfully, an individual must be able to
perform each essential duty satisfactory. The requirements listed
below are representative of the knowledge, skills, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Five (5) years of experience in telecommunications installation and
Must complete Pole Climbing Certification (Individual cannot exceed
Must complete company provided training and provide ability to
complete full installs for HSI
Additional equipment certification/licensing/experience is a plus
(i.e., Mitel, Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go
Digital, Actelis, Pair Gain, Multiplexers, Seiscor/Pulsecom
S24DU/COT, Fiber, Optics, etc.)
Understand telephony knowledge.
Understand different PC operating support systems.
Able to work nights and weekends if applicable.
Must have knowledge of the following Internet Protocol
Network troubleshooting diagnosis
Telecommunications wiring color-code competency.
Basic keyboard and software skills.
Education/ License Requirements:
The individual in this position must possess the following
High School diploma or equivalent.
State approved driver license for required vehicle(s).
Keywords: Frontier Communication, Chico , Sales & Service Technician, Other , CHESTER, California
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