Support Specialist
Company: Golden State Farm Credit
Location: Chico
Posted on: May 23, 2023
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Job Description:
Are you looking for an opportunity to bring your strong
communication and customer service skills into a role that
interacts regularly with both internal and external customers? Do
you have exemplary multitasking abilities with a strong attention
to detail?If this sounds like YOU then Golden State Farm Credit's
Support Specialist position may the position for you! We are
looking for a Support Specialist that is attentive and can take
initiative in supporting Association leadership and visitors of the
Association. Intrigued? Want to know more? Apply at Careers -
Golden State Farm Credit DEADLINE TO APPLY: Open until filled.
Salary Range: Support Specialist: $43,332 - $63,763 Senior Support
Specialist: $47,934 - $71,059 Position Summary:The Support
Specialist prepares reports, documents and inputs data for the
Credit Analyst and Loan Officers to use in decision-making. The
position offers support to the Loan Officer with customer questions
and information a customer may need for their account. The years of
experience, requisite knowledge and skills of the incumbent, and
complexity of assignments will differentiate between the Support
Specialist and the Senior Support Specialist levels.Essential
FunctionsDocumentation (30%)Orders verifications and searches
(OFAC, credit, Secretary of State, UCC request)Creates customer
application and loan offer packagesCreates and shares loan
documents into the appropriate systemVerifies correct approval
signatures/notes in content management system and internal loan
softwareUploads financial and collateral dataLoan Administration
(30%)Prints loan documents and prepares them for signaturesRequests
transfers of funds to accountingPackages documents to be delivered
to title companiesEnters and verifies loan information in internal
loan softwareScans and files supporting electronic loan documents
in content management software and loan filesObtains customer
signatures on documentsAnswers customer questions regarding loan
disbursementsServes as Notary for customersTypes letters for Land
Bank loans and past due loansPrepares letters to customers for past
due loansCustomer Service (30%)Present a professional and welcoming
image of Golden State Farm Credit to customers, office visitors,
and callers. Greets and assists internal and external
customersAnswers, screens, and transfers phone calls
accuratelyChecks in guests and vendors per security procedureOpens
and closes the officeDevelops and maintains positive customer
relationships. Ensure timely, thorough, and responsive service that
exceeds customer expectations. Responds independently and
courteously to requests for information and assistanceDetermines
which department or employee to contact with inquiries about new
loans, appraisals, or facility issuesMeets with customers to
collect financial information and discuss new loan
opportunitiesOffice Administration (10%)Monitors and orders office
suppliesOrders food and beverages for in-house and external
meetings as requestedSchedules in-house and external meetings along
with assembly of relevant materialsMonitors facility conditions and
contacts vendors to fix maintenance issuesCoordinates with all mail
carriers for mail/delivery pickup and drop-offsProvide varied,
confidential and responsible office administrative work requiring
the use of independent judgment, tact, and discretion.Organizes,
files and maintains various administrative and confidential files,
reports and logData Security and ConfidentialityAppropriately
protects the confidentiality, security, and integrity of the
Association's systems and data and clients' dataCommitment and
Support of Association Mission Understands, applies, and supports
the Association mission and vision statement in a positive,
professional manner at work and with customers in all
settingsKnowledge & skillsKnowledge of the agriculture, financial
and real estate industry, and applied business mathematics and
principles.Must be able to use computer technology and a wide
variety of software applications including Microsoft Office Suite
applications, computers, current software, and other office
tools.Ability to effectively read, write, and communicate in the
English language.Skill in serving and working effectively with both
external and internal customers in a professional, respectful
manner.Skill in analyzing information and problem solving to
formulate logical and objective conclusions.Knowledge of accounting
principles, practices, and methods.Ability to work effectively with
both external and internal customers in a professional, respectful
mannerAdditional Knowledge and Skills for Senior LevelProficient
skill in using software such as NGS.Advanced Knowledge in Microsoft
Office Suite and ability to navigate loan automation
systems.Advanced knowledge in reviewing and using the loan
documentation guide and Onbase checklist, loan queue, and related
processes.QualificationsSupport Specialist: High School Diploma, no
experience required or an equivalent combination of education and
experience sufficient to perform the essential functions of the
jobSenior Support Specialist: Associate's Degree, 2 years
experience in banking or finance, or an equivalent combination of
education and experience sufficient to perform the essential
functions of the jobPhysical DemandsPositions in this class
typically require: keying, talking, hearing, seeing, and repetitive
motions. Sedentary Work: Exerting up to 10 pounds of force
occasionally to lift, carry, push, pull or move objects. Must be
able to remain in a stationary position most of the time. The
employee must be able to prepare and analyze data and figures;
transcribe data; understand information communicated via computer
screens and in written text.Working ConditionsEmployees work in an
office environment with moderate noise levels, controlled
temperature conditions, and no direct exposure to hazardous
physical substances. Employees may interact with upset staff and/or
public and private representatives in interpreting and enforcing
departmental policies and procedures. The above statements are
intended to describe the general nature and level of work being
performed by associates assigned to this classification. They are
not to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal
responsibilities from time to time as needed. Golden State Farm
Credit is an Equal Opportunity Employer and provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to: race (including traits historically associated
with race, such as hair texture and protective hairstyles),
relation (all aspects of religious belief, observances and
practices including religious dress and grooming practices), color,
national origin, ancestry, identity, gender expression, actual
orperceived sexual orientation, marital status, military and
veteran status, civil air patrol status, age, physical or mental
disability, genetic information or medical condition, except where
physical fitness is a valid occupational qualification or any other
consideration made unlawful by federal, status or local laws.
Applicable law also prohibits unlawful discrimination based on the
perception that anyone has any of the foregoing characteristics.
"National origin" also includes discrimination against an
individual because of their primary language or because that person
holds or presents the California driver's license issued to those
who cannot document their lawful presence in the United States, as
well as discrimination based upon any of the following: an
indivudual's or the indivudual's ancestors' acutal or perceived
physical, cultural, or linguistic characteristics associated with a
national origin group; marriage to or association with individual's
of a national origin group; tribal affiliation; membership in or
association with an organization identified with or seeking to
promote the interests of a national origina group; attendance or
participation in schools, churches, temples, mosques or other
eligious institutions generally used by persons of a national
origin group; or a name that is associated with a national origin
group An applicant's or employee's immigration status will not be
considered for any Association employment purpose except as
necessary to comply with federal, status or local laws. California
law also prohibits discrimination against individuals providing
services in the workplace pursuant to a contract, unpaid interns
and volunteers on the basis of actual or perceived race, color,
creed, religion, sex, physical or mental disability, genetic
information or age. This applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training.
Keywords: Golden State Farm Credit, Chico , Support Specialist, Other , Chico, California
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