Parts and Accessories Associate
Company: Sierra Steel Harley-Davidson
Location: Chico
Posted on: May 24, 2023
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Job Description:
*_Sierra Steel Harley-Davidson Parts & Accessories
Associate_*
The Harley-Davidson brand and story is legendary, and it all starts
with passionate employees. Turn your passion into a career at
Sierra Steel Harley-Davidson in Chico, CA. We are a growing
dealership that values innovation and enthusiasm.
We are currently in search of a *Parts & Accessories
Associate**.*
Reports directly to: *Parts & Accessories Manager *
_*RESPONSIBILITES FOR THE PARTS & ACCESSORIES ASSOCIATE*_
*1.) Service Department Support*
Interface with Service Writers and Technicians and ensure their
Parts and Accessories needs are being met. Receive service
technicians' pick tickets for parts and fill them as fast as
possible. Assist service technicians in determining parts and
accessories requirements for individual jobs. Recommend related
Parts and Accessories, which may be required for a job. Maintain
cleanliness of Parts & Accessories Department and keep inventory
neat and stacked orderly.
*2.) Customer Service*
Provide superior customer service to all of the dealership's
customers. Assist Parts & Accessories Manager with attaining retail
sales and profitability plans in Parts & Accessories. Develop and
share knowledge of all Parts & Accessories merchandise, parts
history, and motorcycle service. Must possess the ability to work
with several customers at one time while maintaining individual
customer satisfaction. Handle telephone transactions quickly, and
courteously. Point out any sales, specials, new merchandise and
offer additional products that may compliment the customer
purchase. Assist customers with determination of Parts &
Accessories requirements and research merchandise in catalogues.
Accept cash and credit card payments for merchandise purchases.
Keep cash register accurate. Handle customer complaints reasonably,
showing empathy and a positive attitude, and demonstrate our
commitment to excellent customer service.
*3.) Clean & Efficient Parts & Accessories Environment *
Prepare product that has been received for the showroom floor with
accurate pricing and location. Conduct or participate in periodic
physical inventory of all merchandise (counts, reports, etc.).
Ensure merchandise displays are stocked, clean, and appealing to
customers. Maintain updated customer profiles. Become familiar and
efficient with all phases of the computer system required for
P&A management.
*4.) Other Duties*
As assigned by your manager or acting manager on duty.
_*COMMITMENTS*_
Treat all employees and customers fairly, courteously, and with
dignity. Be prompt and available for flexible scheduling. Review
all training sessions to keep current with Parts & Accessories
merchandising and inventory control topics as assigned by the Parts
Manager. Demonstrate a professional approach to customer service.
Accept direction, follow instructions, and work well with other
people.
*QUALIFICATIONS & JOB REQUIREMENTS *
Must have the ability to get along with a broad customer base.
Knowledge and experience with Harley-Davidson motorcycles, and
other products sold by the dealership, or the demonstrated ability
to quickly learn them. Experience with Point-of-Sale and
computerized inventory systems or the ability to quickly learn.
Knowledge of motorcycles and the commitment to continually develop
knowledge. Ability to look up parts and quote prices for parts
using proper catalogues for the particular motorcycle.
_*PHYSICAL DEMANDS*_
The noise level in the work environment is usually loud.
Occasionally required to bend, stoop, crouch, reach, and lift heavy
materials.
_*WORKING CONDITIONS*_
Is potentially exposed to battery acid, gasoline, chemical cleaning
materials or other toxic materials commonly found in a motor
vehicle service department. Occasionally exposed to exhaust fumes
or other airborne particles.
Job Type: Part-time
Pay: $15.50 per hour
Benefits:
* Employee discount
Schedule:
* 4 hour shift
* 8 hour shift
Supplemental pay types:
* Commission pay
Ability to commute/relocate:
* Chico, CA 95926: Reliably commute or planning to relocate before
starting work (Required)
Experience:
* Customer Service: 1 year (Required)
License/Certification:
* Driver's License (Preferred)
Work Location: In person
Keywords: Sierra Steel Harley-Davidson, Chico , Parts and Accessories Associate, Other , Chico, California
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