Information Services Intern (Epic)
Company: Enloe Medical Center
Posted on: September 15, 2023
Pay range: $16.22 to $19.06/hour
The Information Services Epic Training Intern may perform a variety
of duties including providing excellent customer support and
service for Epic training. They will be responsible for accurate,
timely and detailed recording of Epic issues and resolutions in the
IS ticketing system. The intern will be responsible for learning
assigned Epic module functionality, learn end-user workflows and
demonstrate a clear understanding of the business or clinical
requirements of various user groups. The Intern will deliver
in-classroom instruction for assigned application roles of the Epic
electronic health record (EHR) system to a diverse audience of end
users including existing users, as well as new employees and
contractors during employee/contractor onboarding. Duties include:
1) leading instruction and competency testing for Epic End Users,
2) providing tutorial or special audience training, and 3)
assisting with go-live support for Epic end users during Epic
project activation periods. The intern is also accountable for
readiness and scheduling of training rooms. The intern will be
responsible for developing training materials, maintaining existing
training materials, as well as participating in the development and
administration of online eLearning materials. There may be other
duties as assigned by the Training Manager.
This position requires successful completion of Epic credentialling
process which includes a 3-4-week training program on the
application role(s), to include "teach back" methodology,
successful completion of a teaching presentation to a panel, and
successful completion of a Credentialing exam.
Travel is required to other Enloe sites as needed for meetings and
EDUCATION / TRAINING / EXPERIENCE:
* Currently enrolled in a two or four year program in IT, Education
or Healthcare related field
* Experience participating in software implementations and training
* Experience in a health-care related environment and providing
training with an Electronic Health Record (EHR) preferred.
* Experience in providing technical or customer support
SKILLS / KNOWLEDGE / ABILITIES:
Ability to learn Epic Module functionality and obtain credentialed
status in assigned module(s) or role(s). Must have the ability to
understand and document end-user workflows, business and clinical
processes and understand the requirements of various user groups.
Ability to create and maintain educational materials and eLearning
content. Working knowledge of IT project management fundamentals.
Must organize, prioritize, and ensure completion of assigned work.
Ability to actively participate in project meetings. Ability to
deliver training to large groups in a classroom setting as well as
on-on-one learning sessions. Strong communication skills: ability
to interact with end users with a broad range of computing,
clinical and business skills. Knowledge, at an intermediate level,
of the features and functionality of Microsoft Office products and
other desktop applications. Ability to review and critique
curricula, course content/outlines, training tools, participant
materials and related documentation. Ability to express ideas and
convey technical information effectively in verbal and written
communication, and in group training presentations. Ability to
assess and translate organization/customer needs to learning
objectives and devise effective training solutions. Ability to
establish and maintain effective working relationships as required
by the duties of the position.
Keywords: Enloe Medical Center, Chico , Information Services Intern (Epic), Other , Chico, California
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