ChicoRecruiter Since 2001
the smart solution for Chico jobs

Full time Work at Home Senior Fraud Intake Representative

Company: mommyjobsonline
Location: Chico
Posted on: June 2, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLKimNelson when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommyjobsonline, Chico , Full time Work at Home Senior Fraud Intake Representative, Other , Chico, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Hair Stylist - Park Plaza Shopping Center
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in
Company: Great Clips
Location: Chico
Posted on: 06/17/2019

Regional Company Driver - Home Weekly
Description: Now Hiring Company Drivers br Offering Weekly Home Time br Drivers Average 84k Annually br br Truck Driver Benefits: br br br Drivers average 84,000 per year br Drivers are home weekly (more...)
Company: Sherwin Williams
Location: Redding
Posted on: 06/17/2019

Sacramento Associate Chiropractor
Description: Our Sacramento/Natomas office currently has a full-time associate position available, and we
Company: Arena Chiropractic
Location: Roseville
Posted on: 06/17/2019


Get New Handyman Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Redding
Posted on: 06/17/2019

CDS Part Time Product Demonstrator
Description: Summary CDS Part Time Product Demonstrator -- Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today---s shoppers sounds appealing, then Club Demonstration (more...)
Company: Club Demonstration Services
Location: Chico
Posted on: 06/17/2019

Live-in Home Care Needed For My Mother In Redding
Description: I'm looking for live-in home care for
Company: Care.com
Location: Redding
Posted on: 06/17/2019

Senior Partner Services Representive
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Placerville
Posted on: 06/17/2019

$16-$35+/Hour Starbucks Jobs Hiring: (Positions Open)
Description: Easy Apply, Immediate
Company: Starbucks.FindDreamJobs.com
Location: Chico
Posted on: 06/17/2019

Customer Service Positions (NEW)
Description: Are you looking to embark on a new career with our company We have two open positions available. We are seeking multi-talented, driven individuals to serve as a benefit consultant. Our benefit consultants (more...)
Company: Career Division
Location: Chico
Posted on: 06/17/2019

Local CDL A Tanker Drivers - Home Daily - HAZMAT
Description: Fuel Delivery Services has immediate openings for a Local Class A Fuel Transport Driver . Driver MUST have Valid Class A CDL, Tanker and HAZMAT endorsements Position Based Out Of: Stockton, CA, Sacramento, (more...)
Company: Fuel Delivery Services
Location: Wilton
Posted on: 06/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Chico RSS job feeds