Guest Relations/Due Bill Coordinator

Company: Courtesy Automotive Center
Location: Chico
Posted on: November 23, 2019

Job Description:

Ensure customers are satisfied after post service and sales, handling customer complaints in a professional manner, and taking on and exceeding in daily tasks given to you. Here at Courtesy Automotive we want to ensure our customer's leave completely satisfied after sales and service and have been provided with exceptional customer service. Responsibilities

• Handling customer complaints in a professional manner
• Take on daily tasks given to you by management
• Confirm customer's appointments
• Take information given to you to create a nightly report to send out to management
• Keep track of visitors on the lot
• Follow up with customers post service and sales
• Taking on multiple incoming calls and distributing them to the correct department
• Collect the Due Bills from the Business Office every morning
• Coordinate appointment for accessories or promised work to be done with customer
• Notifying customers that their vehicles are due for service by sending emailsQualifications
  • Experience with customer service
  • Experience with Google Docs and Microsoft Word
  • Ability to handle customer complaints in a professional manner
  • Experience communicating with customer's via phone, email and in person

Keywords: Courtesy Automotive Center, Chico , Guest Relations/Due Bill Coordinator, Other , Chico, California