Helpdesk Technician

Company: Experis
Location: Chico
Posted on: August 4, 2022

Job Description:

Must work on-site in Chico, CaliforniaThe Helpdesk Technician is our go to person for advanced client projects and implementations. Installing workflow applications and providing advanced support for our clients are a regular part of the Network Technician's day. The Network Technician is responsible for onsite and remote installation and support needs for our document management clients. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. This is an advanced technical position, focused on workflow software and advanced document management solutions. Essential Duties and Responsibilities:

• Implement and support Laserfiche's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Software or application development experience would bring understanding to the use of Laserfiche as a business process tool.
• Implement workflow specific software such as Laserfiche, Uniflow and Xmedius
• Implement and support disaster recovery and backup solutions
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• System documentation to include system reviews and recommendations
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities:
• Improve client service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service issues that cannot be completed within agreed service levels
• Communicate to clients: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Develop in-depth knowledge of the service catalog and how it relates to client's needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses
• Enter all work as service tickets into our system
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required:
• Interpersonal skills: such telephone skills, communication skills, active listening and clientcare
• 2-4 years advanced technical experience and certification required.
• Document management software experience.
• Diagnostic skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment Why this job? We believe customer service and the strength of our team are the keys to success. Our company has received national recognition for our customer service, ranked with some of the best brands in the country including Trader Joe's and Apple. This position is both challenging, and rewarding. Our company is a rapidly growing organization whose culture is built on the concept of teamwork. We are a leading provider of document technology products and services. Our mission is to maximize organizational productivity by delivering effective automated business process and content management solutions that boost efficiency and profitability for our clients. We have been providing these solutions for over 50 years, and have developed one of the strongest IT support teams in our market. Compensation: DOE The Benefits Program at our company is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
• Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare
• Flexible spending accounts - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• We offer a 401(K) Profit Sharing Plan and Free Finance Counseling
• Vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

Keywords: Experis, Chico , Helpdesk Technician, Professions , Chico, California