Client Service Representative
Company: VCA Animal Hospitals
Location: Chico
Posted on: July 30, 2022
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Job Description:
ESSENTIAL FUNCTIONS:---Customer service functions, including:
greeting visitors, answering telephones, and guiding clients and
their pets to exam rooms---Scheduling and confirming
appointments---Placing outbound calls for follow-ups and reaching
out to prospective clients---Presenting and explaining fees,
including processing payments---Recommending, selecting, and
obtaining products and services, including
prescriptions---Answering questions regarding products and
services, including educating clients on general animal husbandry
and non-medical pet care (i.e., heartworm prevention,
housebreaking, and flea & tick control)---Managing medical records,
charts, reports and correspondenceQUALIFICATIONS:---At least one
year of proven past experience helping customers---High School
Diploma/GED or equivalent---Excellent listening and communication
skills---Compassion for pets and people-as well as awareness and
understanding of others' reactions---Proven decision-making skills
to choose the most appropriate course of action---The ability to
integrate new information into problem-solving---Proficiency in
Microsoft Office---Willingness to work non-traditional hours,
including nights, weekends and holidays---The ability to lift up to
40 lbs. and be exposed to hazards associated with pets such as
allergies, contagious diseases, noises, odors, bites, scratches,
and animal wasteIf you are a current associate, you need to apply
through our internal career site. Please log into Workday and click
on the Career worklet on the landing page or search for Find Jobs.
You can also copy the link below into a browser to apply through
our internal career
site:https://www.myworkday.com/vca/d/inst/1$9925/9925$264101.htmldCompany
Info: VCA Animal Hospitals operates more than 1,000 small animal
veterinary hospitals in the U.S., Canada and Japan. The hospitals
are staffed by more than 4,500 fully qualified, dedicated and
compassionate veterinarians to give pets the very best in medical
care, of which over 600 are board certified specialists who are
experts in areas such as oncology, cardiology, emergency and
critical care, and surgery for animals. VCA Animal Hospitals
provides a full range of general practice services to keep pets
well and specialized treatments when pets are ill. As part of the
Mars Veterinary Health family of brands, VCA is committed to its
purpose-A BETTER WORLD FOR PETS -.Benefits: We offer competitive
compensation along with a comprehensive benefits package, including
medical, dental, vision and paid vacation/sick days, 401(k),
generous employee pet discounts and more!The information in this
position description indicates the general nature and level of work
to be performed. It is not designed to be interpreted as a
comprehensive inventory of all duties, responsibilities, and
qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or
require that other tasks be performed when the circumstances of the
job change (for example, emergencies, change in personnel,
workload, or technical development).VCA is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, sex (including
pregnancy, childbirth or related medical conditions), national
origin, genetic characteristics, physical disability, mental
disability, perceived disability, medical condition, age, family
care status, veteran or military status, parental status, marital
status, registered domestic partner or civil union status, or any
other protected status as required by law. At VCA we are committed
to equity, inclusion, and diversity, and strive to be a place where
a talented mix of people want to come, stay, and do their best
work. VCA will engage in the interactive process with disabled
individuals who request reasonable accommodations in the
workplace.
Keywords: VCA Animal Hospitals, Chico , Client Service Representative, Sales , Chico, California
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