Guest Services Representative

Company: DoubleTree by Hilton Chico
Location: Chico
Posted on: May 24, 2023

Job Description:

Guest service agents conduct the business of the hotel's front office, including customer services, record keeping, telephone operations, guest transportation, reservation taking, and other related activities.

Responsibilities:
Guest service agents must meet the following requirements:
--- Education: Have a high school degree or equivalent formal education.
--- Citizenship: Present proof of United States citizenship or authorization to work in the United States.
--- Language Skills: Has command of oral and written use of the English language and can be clearly understood during telephone conversations.
--- Transportation Has access to a personal automobile during all hours. Holds a current, valid driver's license and automobile liability insurance. Maintains a safe driving record.
--- Travel: There are no regular overnight travel requirements for this position.
--- Equipment Skills: Is able to use personal computers and have a general knowledge of hotel management software. Is able to use calculators, multi-button telephones, and general office equipment.
--- Personal Skills and Characteristics: Is highly motivated. Have good communications skills, organization skills, and professional demeanor. Have good initiative, work habits, and flexibility.
--- Work Experience: Has experience working with the public in service or problem-solving roles.
--- Safety and Health Knowledge: Is knowledgeable about the Company's safety, security, and health policies as they apply to front-office operations and accommodating guests.
--- Americans with Disabilities Act (ADA) Knowledge: Is knowledgeable of laws and regulations regarding accommodating disabled guests.
--- Physical Requirements: Is able to safely lift and carry 40 pounds for the purpose of handling guest luggage, evacuating hotel guests, and performing other emergency procedures. Is able to bend, stoop, kneel, reach and squat for filing and using under counter storage. Is able to stand for periods of eight hours with breaks. Is able to drive a Company vehicle. Is able to climb and descend stairs and lift and carry 40 pounds upstairs and downstairs for the purposes of evacuating hotel guests, delivering guest supplies and equipment, and responding to guests' requests

Qualifications:
--- Must have open availability to be considered. This includes 7 days per week, mornings, evenings, weekends, and holidays availability. Must be available to work overtime and double-time as required.
--- Must love to work with people and solve problems, ensuring excellent guest service

About Company:
Located in Chico, we are an award-winning upper-upscale Hilton-branded hotel with 174 guest rooms, pool, spa, and the Sycamore Tap & Table. We embrace our demanding guests and strive to exceed their expectations with every visit.

Keywords: DoubleTree by Hilton Chico, Chico , Guest Services Representative, Sales , Chico, California